Refund Policy for Whale Samba

Effective Date: [Insert Date]

At Whale Samba, we strive to ensure customer satisfaction. If you are not completely happy with your purchase, please review our Return & Refund Policy below.

1. Eligibility for Returns

You may request a return if:

• The item is defective, damaged, or incorrect upon delivery
• The return request is made within [7–14 days] of receiving the product
• The item is unused, in its original condition, and in original packaging

We reserve the right to رفض returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return:

• Digital products or downloadable content
• Gift cards or promotional items
• Items marked as “Final Sale”

3. Return Process

To initiate a return:

1. Contact us at [Insert Email Address] with your order details
2. Provide proof of purchase and photos (if item is damaged/defective)
3. Wait for approval and return instructions

Do not send items back without prior approval.

4. Refund Policy

Once we receive and inspect your returned item:

• Approved refunds will be processed within [5–10 business days]
• Refunds will be issued to the original payment method

5. Shipping Costs

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• Original shipping fees are non-refundable

6. Exchanges

We only replace items if they are defective, damaged, or incorrect. If you need an exchange, contact us at [Insert Email Address].

7. Late or Missing Refunds

If you haven’t received your refund:

• Check your bank account again
• Contact your payment provider, as processing times may vary
• If the issue persists, contact us

8. Order Cancellations

Orders can be canceled within [12–24 hours] of purchase. After this period, cancellation may not be possible.